Parking

We offer private parking for all of our guests conveniently located to the left of the salon. Please do not park in the valet circle in front of the condo building

Children & Guests

We ask that children or multiple people not accompany you to your appointment unless they are receiving services, many guests look forward to their salon experience as personal pampering time. Accept our appreciation for your understanding, thank you.

Same-Day Appointments

We do accept same-day appointments if a technician is available, to guarantee an appointment time please reserve your appointment online or call 513.321.1300 for assistance.

Late Arrivals

If you are running late, we will do everything possible to accommodate you. If you are excessively late, please keep in mind that we may need to reschedule your appointment as there may be other appointments scheduled.

Cancellation / No-Show Policy

By booking an online or an appointment by phone with The W Salon Hyde Park you hereby agree to W Salon’s no-show and cancellation policy as hereinafter set forth:

No-Shows

If you fail to appear for any scheduled appointment without notifying W Salon in advance of your cancellation, you will be charged, and you hereby agree to pay to W Salon, a no-show fee in the amount of 100% of the total cost of the scheduled service.

Cancellation

If you notify The W Salon Hyde Park of your cancellation of any scheduled appointment at least 48 hours in advance of such scheduled appointment, you will not be charged a cancellation fee.

If you notify W Salon of your cancellation of any scheduled appointment upon fewer than 48 hours advance notice, then you will be charged a cancellation fee in an amount equal to 50% of the total cost of the scheduled service (the “Cancellation Fee”). The Cancellation Fee, however, will be applied as a credit to any appointment that you reschedule and that occurs within 30 days after the date of cancellation. In the event that you do not reschedule your appointment, or in the event that the your rescheduled appointment does not occur within 30 days after the date of cancellation, the Cancellation Fee will not be applied as a credit, and instead the Cancellation Fee will be deemed to be forfeited to W Salon.

Deposits

In order to book an appointment we require a deposit of 30% of the scheduled service that will be credited to the appointment. For cancellations/no shows the above policy will apply.

Payment Methods & Pricing

Prices subject to change without notice. W Salon accepts cash and all major credit cards.

Product Returns or Refunds

We will accept any unopened or damaged product within 30 days of purchase for a full refund or product exchange with equal or lesser value with receipt excluding brushes and tools. Opened products, not more than half used (within 30 days) can be exchanged or offered an in salon credit, no refunds.

Service Refunds

If you are unhappy with your service we ask that you call within one week to reschedule with your stylist to help with any challenges you may have, W Salon & Spa does not offer any refunds on services. We cannot guarantee results on Hair Color/Highlighting Services or Keratin Smoothing Treatments if you are not using the professional products recommended by your stylist. Please call 513.321.1300 with any concerns. Complimentary consultations are always recommended if you need more guidance with your hair.

Right To Refuse

We reserve the right to refuse service to anyone.

Personal Property

W Salon & Spa is not responsible for any damage or loss to your personal property or vehicle.

privacy policy

Effective Date: December 29, 2024

W Salon, Spa & Wine Bar ("we," "our," or "us") values your trust and is committed to protecting the privacy and security of our clients' personal and financial information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when booking appointments or using our services, including through our booking software, Boulevard.

1. Information We Collect

When you book an appointment, interact with our services, or visit our salon and spa, we may collect the following types of information:

Personal Information: Name, phone number, email address, billing address, and other details provided for service booking.
Payment Information: Payment methods, such as credit or debit card details, are securely collected and processed through Boulevard's PCI-compliant systems.
Service Preferences: Details of requested services, appointment history, and stylist or service provider preferences.
Communication Data: Any messages, feedback, or inquiries sent to us.

2. How We Use Your Information

We use your information for the following purposes:

To schedule and confirm appointments.
To provide salon and spa services.
To process payments and refunds.
To send appointment reminders and service-related communications.
To improve our services and customer experience.
To notify you of promotions, offers, or updates if you have opted into communications.

3. Information Sharing

We do not sell, rent, or share your personal or financial information with any third parties, except in the following circumstances:

Booking Software Providers: Information is securely shared with Boulevard for scheduling and payment processing purposes.
Legal Requirements: When required by law or to comply with legal processes.
Service Providers: Trusted vendors who assist us in operating our business (e.g., IT support), under strict confidentiality agreements.

All payment details are processed securely by Boulevard’s PCI-DSS compliant system. W Salon, Spa & Wine Bar does not store or have access to your full payment card details.

4. Data Security

We implement robust technical, physical, and administrative safeguards to protect your personal and financial information. These include:

Encrypted payment processing via Boulevard.
Secure systems to store and process client information.
Limited access to client data, restricted to authorized personnel only.

5. Client Rights

You have the following rights regarding your personal data:

Access: Request a copy of the personal information we hold about you.
Correction: Update or correct any inaccurate information.
Deletion: Request the removal of your personal data, subject to legal requirements.
Opt-Out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us.

6. Third-Party Links

Our website or communications may contain links to third-party websites. W Salon, Spa & Wine Bar is not responsible for the privacy practices of those external sites.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on our website with the revised date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

W Salon, Spa & Wine Bar
Phone: 513-321-1300
Email: information@wsaloncincinnati.com
Address: 2324 Madison Rd, Cincinnati Ohio 45208

Thank you for trusting W Salon, Spa & Wine Bar!

W Salon & Spa

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