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Policies

At W Salon Spa & Wine Bar, we pride ourselves on being transparent about our policies. It is our goal is to be fair and timely to all of our clients. Below are our up-to-date salon policies to ensure that you’re prepared for your upcoming appointment with us. If you have any questions please feel free to contact our team.

Parking

We offer private parking for all of our guests conveniently located to the left of the salon.

Children & Guests

We ask that children or multiple people not accompany you to your appointment unless they are receiving services, many guests look forward to their salon experience as personal pampering time. Accept our appreciation for your understanding, thank you.

Same-Day Appointments

We do accept same-day appointments if a technician is available, to guarantee an appointment time please reserve your appointment online or call 513.321.1300 for assistance.

Late Arrivals

If you are running late, we will do everything possible to accommodate you. If you are excessively late, please keep in mind that we may need to reschedule your appointment as there may be other appointments scheduled.

Cancellation / No-Show Policy

Your time is valuable and so is ours, due to the time reserved for your appointment please allow 48 hours for cancellations. Last Minute cancellations and No Shows for appointments make it difficult for us to service other guests. All appointments require a credit card on file to schedule to reserve an appointment. If the appointment is not cancelled before 48 hours there will be a charge in the amount of 50% of the total service price. We appreciate your understanding as we cannot fill cancelled appointments last minute.

 

If a client does not show up for their scheduled appointment, they will be subject to pay 100% of the amount of the base menu price. A second no show will result in either the client not be allowed to book again or prepayment for the service must be made at time of booking.

Payment Methods & Pricing

Prices subject to change without notice. W Salon accepts cash and all major credit cards.

Product Returns or Refunds

We will accept any unopened or damaged product within 30 days of purchase for a full refund or product exchange with equal or lesser value with receipt excluding brushes and tools. Opened products, not more than half used (within 30 days) can be exchanged or offered an in salon credit, no refunds.

Service Refunds

If you are unhappy with your service we ask that you call within one week to reschedule with your stylist to help with any challenges you may have, W Salon & Spa does not offer any refunds on services. We cannot guarantee results on Hair Color/Highlighting Services or Keratin Smoothing Treatments if you are not using the professional products recommended by your stylist. Please call 513.321.1300 with any concerns. Complimentary consultations are always recommended if you need more guidance with your hair.

Right To Refuse

We reserve the right to refuse service to anyone.

Personal Property

W Salon & Spa is not responsible for any damage or loss to your personal property or vehicle.

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